Payment Policy
Payment Policy
This website is operated by Shenzhen Heyidian Advertising Media Co., Ltd.. (the "Company"), doing business as "vlucom"
At vlucom, we aim to provide a secure, convenient, and straightforward checkout experience for every customer.
We currently support secure payment methods through our trusted payment providers. Available payment options may vary depending on your location and the payment options displayed during checkout.
Payment Methods
PayPal
You can complete your purchase using PayPal.
When selecting PayPal at checkout, you will be redirected to the PayPal payment page to securely complete your transaction. You may sign in to your PayPal account or use another payment option supported by PayPal, depending on the options available to you.
Your payment is processed through PayPal's secure payment system.
For questions regarding a PayPal transaction, you may contact our customer support team or PayPal directly.
Credit and Debit Cards
Where card payments are available, you may be able to pay for your order using a supported credit or debit card.
Card payment information is processed through secure payment services. We do not intentionally store complete payment card details on our own systems.
The payment options available to you will be displayed during checkout.
Payment Security
Protecting your payment information is important to us.
We use reasonable security measures and industry-standard practices designed to protect information transmitted through our website from unauthorized access, misuse, alteration, or disclosure.
Our checkout process uses secure connections to help protect information during transmission.
However, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure.
Payment Authorization
All payments are subject to authorization by the applicable payment provider.
An order may not be successfully completed if a payment is declined, cannot be authorized, or is flagged for security or fraud-prevention reasons.
If your payment cannot be completed, please verify your payment information or contact your payment provider.
Order Confirmation
After a successful payment, you will receive an order confirmation when applicable.
Please review your order information carefully and contact our customer support team as soon as possible if you notice an issue with your order.
Currency
Prices displayed on our website are presented in the currency indicated at checkout or on the product page.
Depending on your payment provider, bank, or card issuer, your financial institution may apply currency conversion fees or other transaction fees. These fees are outside of vlucom's control.
Refunds
If your order is eligible for a refund, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
For more information, please refer to our Return & Refund Policy.
Payment Questions
If you have any questions about payment, checkout, or a transaction placed through vlucom, please contact our customer service team.
Email:service@vlucom.com
vlucom Customer Support
Company Name: Shenzhen Heyidian Advertising Media Co., Ltd.
We are committed to providing a secure and reliable shopping experience for our customers.
Address:Room 606, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen
Unified Social Credit Code: 91440300MAETN6G88W
Phone Number: 17727550406
Email:service@vlucom.com