Terms & Conditions

This website is operated by Shenzhen Heyidian Advertising Media Co., Ltd.. (the "Company"), doing business as "vlucom"

Last Updated: October 6, 2026

Welcome to vlucom.

These Terms & Conditions ("Terms") apply to your use of the vlucom website and to purchases made through our online store. By visiting our website, browsing our products, or placing an order, you agree to follow these Terms.

If you do not agree with these Terms, please do not use our website or place an order through our store.

1. About vlucom

vlucom is an online store offering practical pet products and everyday comfort accessories for dogs, cats, and their owners.

Throughout these Terms, "vlucom," "we," "our," and "us" refer to vlucom. "You" and "your" refer to any visitor, customer, or other person using our website.

2. Use of Our Website

You may use the vlucom website for legitimate personal and shopping purposes.

When using our website, you agree that you will:

Provide accurate information when required
Use the website in accordance with applicable laws
Respect the rights of vlucom and other users
Avoid activities that could interfere with the website or its security

You may not use our website to conduct fraudulent transactions, distribute harmful software, gain unauthorized access to systems, collect information without permission, or otherwise misuse our services.

We may restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, and other product information are accurate.

However, certain details may vary slightly because of:

Screen and display settings
Lighting conditions
Manufacturing variations
Product updates
Differences between individual production batches

We do not guarantee that every image or color displayed on your device will exactly match the physical product.

If we discover a significant error in product information, pricing, or availability, we reserve the right to correct the error and take appropriate action regarding affected orders.

4. Product Availability

Products displayed on our website are subject to availability.

We may, when necessary:

Update or discontinue products
Limit the quantity available for purchase
Change product specifications
Correct product listings
Decline an order that cannot reasonably be fulfilled

If we are unable to fulfill an order after payment has been received, we will provide an applicable refund to the original payment method.

5. Prices and Promotions

Product prices are displayed on the website and at checkout in the applicable currency.

Prices, discounts, promotions, and product availability may change from time to time.

The price presented during the final checkout process is the price applicable to your order, unless a clear pricing or system error has occurred.

Promotional offers may have their own terms, eligibility requirements, or expiration dates.

We reserve the right to correct obvious pricing errors or cancel affected orders when necessary.

6. Orders and Purchases

When you place an order through vlucom, you are submitting a request to purchase the products selected during checkout.

After an order is submitted, you may receive an order confirmation by email.

An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has been finally accepted or shipped.

We may review or cancel an order in circumstances including:

Product availability issues
Payment authorization problems
Incorrect customer information
Suspected fraudulent activity
Obvious pricing or listing errors
Technical problems
Violations of these Terms

If an order is canceled after payment has been successfully collected, the applicable amount will be returned to the original payment method.

7. Payment

Payments are processed through the payment methods available during checkout.

You agree to provide accurate billing and payment information when placing an order.

We may use third-party payment providers to securely process transactions.

An order may be delayed, declined, or canceled if the selected payment method cannot be authorized or if a transaction requires additional verification.

For more information about payment processing, please review our Payment Policy.

8. Shipping and Delivery

Orders are prepared and shipped according to our Shipping & Delivery Policy.

Any delivery timeframe shown on our website is an estimate rather than a guaranteed delivery date.

Delivery may be affected by circumstances such as carrier delays, weather, holidays, transportation disruptions, customs procedures, or incorrect shipping information.

Please review our Shipping & Delivery Policy for information regarding processing times, tracking, delivery issues, and shipping responsibilities.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Return & Exchange Policy.

If you wish to return or exchange an eligible product, please contact our customer service team before sending the product back.

Different products or situations may have different eligibility requirements.

Please do not send a return to an address unless it has been confirmed by our customer service team.

10. Customer Information

When placing an order or contacting vlucom, you agree to provide information that is accurate, complete, and reasonably current.

You are responsible for checking the information provided during checkout, including:

Name
Email address
Shipping address
Billing information
Contact information

If incorrect information causes a delivery problem or other issue, additional costs or delays may result.

11. Intellectual Property

The content displayed on the vlucom website may include, but is not limited to:

Brand names
Logos
Product photographs
Images
Graphics
Written content
Product descriptions
Website layouts
Page designs
Videos
Icons
Other visual or written materials

Unless otherwise stated, this content is owned by or licensed to vlucom and may be protected by applicable intellectual property laws.

You may view and use website content for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, redistribute, publish, sell, or commercially exploit website content without prior written permission, except where such use is permitted by applicable law.

12. Customer Reviews and Submissions

If you voluntarily provide a product review, comment, photograph, suggestion, testimonial, or other content to vlucom, you represent that you have the necessary rights to provide that content.

You should not submit content that:

Violates applicable laws
Infringes another person's rights
Contains malicious software
Is fraudulent or intentionally misleading
Contains another person's private information
Is abusive, threatening, or defamatory

By submitting content, you grant vlucom a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and distribute that content for legitimate business purposes, subject to applicable law.

13. Third-Party Services

Our website may rely on or connect with third-party services, including payment providers, shipping companies, analytics services, advertising platforms, technology providers, and other service partners.

These third parties operate independently and may have their own terms and privacy policies.

Your use of a third-party service may therefore be subject to the policies and terms of that provider.

vlucom is not responsible for the independent policies, availability, or operation of third-party websites and services.

14. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, processed, and protected when you interact with vlucom.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

15. Prohibited Activities

You may not use our website or services to:

Break applicable laws or regulations
Conduct fraudulent transactions
Misuse another person's personal information
Attempt unauthorized access to our systems
Introduce viruses, malware, or harmful code
Interfere with website security or functionality
Copy or scrape website content without authorization
Impersonate another person or organization
Send spam or deceptive communications
Infringe intellectual property rights
Abuse our customer service or ordering systems

We may take appropriate action if prohibited activity is identified.

16. Website Availability

We make reasonable efforts to keep the website accessible and operational.

However, we do not guarantee that the website will always:

Be available without interruption
Be completely free from technical errors
Contain completely current information
Operate without temporary maintenance or service interruptions

We may modify, suspend, or temporarily discontinue portions of the website when necessary for maintenance, security, upgrades, or other operational reasons.

17. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not make guarantees that the website will operate continuously or without errors.

Product information is provided for general shopping and informational purposes. Customers should review the product description and specifications before placing an order.

Nothing in these Terms is intended to remove or limit any consumer protection or other legal rights that cannot legally be excluded.

18. Limitation of Liability

To the extent permitted by applicable law, vlucom and its relevant service providers will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

This limitation does not apply where liability cannot legally be excluded or limited.

Nothing in these Terms is intended to limit rights or protections that are mandatory under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.

This provision applies only to the extent permitted by applicable law.

20. Suspension or Termination

We may suspend or restrict access to our website if reasonably necessary to:

Protect the website or its users
Prevent fraud or abuse
Investigate suspicious activity
Enforce these Terms
Comply with applicable law

Any rights or obligations that arose before suspension or termination will remain effective where applicable.

21. Changes to These Terms

We may update these Terms & Conditions when our website, products, services, business practices, or legal requirements change.

When an updated version is published, the "Last Updated" date at the top of this page will be revised.

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Colorado, USA, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms shall be resolved by the state or federal courts located in Colorado.

22. Other Policies

These Terms should be read together with the other policies published on our website, including:

Privacy Policy
Payment Policy
Shipping & Delivery Policy
Return & Exchange Policy

Together, these policies provide information about how vlucom operates its online store and handles customer orders.

23. Severability

If any part of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted by law.

24. Governing Law

These Terms will be interpreted and applied in accordance with applicable law.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws that apply to them.

25. Contact Us

If you have questions about these Terms & Conditions, please contact us:

vlucom

Website: https://vlucom.com/

Customer Service Email: service@vlucom.com

We will make reasonable efforts to respond to customer inquiries in a timely manner.

Thank you for visiting vlucom and choosing us for your pet's everyday needs.

ompany Name: Shenzhen Heyidian Advertising Media Co., Ltd.

Address:Room 606, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen

Unified Social Credit Code: 91440300MAETN6G88W

Phone Number: 17727550406

Email:service@vlucom.com