Shipping&Delivery
Shipping & Delivery Policy
Last Updated: October 6, 2026
At vlucom, we are committed to providing a reliable and convenient delivery experience for every customer.
We carefully prepare each order and work with trusted shipping partners to help ensure your products arrive safely and efficiently.
Please review the following information about our shipping and delivery process.
1. Order Processing Time
After your order is successfully placed and payment has been confirmed, our team will begin preparing your items.
Orders are typically processed within:
1–3 business days
Processing time includes order verification, product preparation, quality checks, and packaging.
Please note that processing times may be slightly longer during:
Major holidays
Promotional events
High-volume sales periods
Unexpected operational delays
Orders placed on weekends or public holidays will begin processing on the next available business day.
2. Shipping Time
Once your order has been processed and shipped, delivery time will depend on your shipping destination and the carrier used.
Estimated delivery timeframe:
United States: 7–15 business days
Delivery estimates begin after your order has been shipped, not from the date the order is placed.
Please understand that actual delivery times may vary due to factors outside of our control, including:
Weather conditions
Carrier delays
Public holidays
High shipping volumes
Customs processing (where applicable)
Incorrect shipping information
We always work to ensure your order moves through the shipping process as quickly as possible.
3. Shipping Costs
Orders below $75: $9.99 shipping fee
Orders over $75: Free Standard Shipping 🎉
Any available free shipping promotions will be clearly shown on our website or during checkout.
Additional charges caused by incorrect address information, failed delivery attempts, or customer-requested changes may be the responsibility of the customer.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow some time for tracking details to become active after shipment.
You can use the tracking information provided to monitor your package status and delivery progress.
If you have not received tracking information within a reasonable period after your order has been shipped, please contact our customer support team.
5. Shipping Address Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully check:
Full name
Street address
Apartment or unit number
City
State
Postal code
Contact information
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has entered processing or has been shipped, we may not be able to update the delivery address.
6. Delayed or Lost Packages
While we make every effort to ensure successful delivery, delays may occasionally occur due to circumstances beyond our control.
These may include:
Carrier interruptions
Severe weather
Transportation delays
Incorrect address information
Delivery restrictions
Other unexpected events
If your tracking information shows an unusual delay or your package has not arrived within the estimated timeframe, please contact our support team.
We will review the order details and work with you to find an appropriate solution.
7. Delivered but Not Received
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:
Around your home entrance
Mailbox or parcel locker
Garage or nearby safe locations
With household members or neighbors
If you still cannot find your package, please contact us with your order number and delivery details so we can assist you.
8. Incorrect Address or Returned Packages
If a package cannot be delivered because of an incorrect or incomplete address provided by the customer, the package may be returned to the sender.
In such cases:
Additional shipping costs may apply for reshipment
Refunds may exclude original shipping costs where applicable
Customers may need to confirm updated delivery information before reshipping
We recommend carefully reviewing your shipping details before completing your order.
9. Order Changes and Cancellations
Because we begin processing orders shortly after purchase, cancellation or modification requests should be submitted as soon as possible.
If your order has already entered processing or shipment preparation, changes or cancellations may no longer be possible.
If you need assistance with an order change, please contact us immediately.
10. Damaged or Incorrect Items
We carefully package every order before shipment.
If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer service team as soon as possible.
Please include:
Order number
Description of
the issue
Photos of the product and packaging when applicable
Our team will review your request and provide assistance according to the situation.
11. Contact Us
If you have any questions about shipping, delivery status, or your order, please contact our customer support team.
vlucom Customer Support
Email:service@vlucom.com
We are committed to providing helpful support and a smooth shopping experience for every customer.
Thank you for choosing vlucom.
Company Name: Shenzhen Heyidian Advertising Media Co., Ltd.
Address:Room 606, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, ShenzhenUnified Social Credit Code: 91440300MAETN6G88WPhone Number: 17727550406
Email:service@vlucom.com