Privacy Policy

Last Updated: October 6, 2026

This website is operated by Shenzhen Heyidian Advertising Media Co., Ltd.. (the "Company"), doing business as "vlucom"

At vlucom ("vlucom," "we," "us," or "our"), we value your privacy and take reasonable steps to protect the personal information you share with us.

This Privacy Policy describes how we collect, use, maintain, and disclose information when you visit or use our website, browse our products, place an order, contact our customer service team, or otherwise interact with vlucom.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We May Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

When you place an order, contact us, subscribe to communications, or use certain features of our website, we may receive information such as:

Your name
Email address
Billing address
Shipping address
Phone number
Order details
Products purchased or considered
Customer service messages
Information you voluntarily provide through forms or communications

We only request information that is reasonably necessary to provide our products, services, and customer support.

Payment Information

When you purchase products from vlucom, your payment may be handled by third-party payment providers.

Depending on the payment method you choose, these providers may collect payment information such as credit or debit card details or other payment credentials.

Payment information is processed according to the applicable payment provider's security practices and privacy policy. vlucom does not intentionally retain complete payment card numbers or payment authentication credentials on our own systems.

Information Collected Automatically

When you access our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Language settings
Pages visited
Products viewed
Referring pages or websites
Date and time of website visits
General geographic information
Website interactions and usage information

This information helps us understand how visitors use our website and allows us to improve functionality, performance, security, and the overall shopping experience.

2. Cookies and Similar Technologies

vlucom may use cookies and comparable technologies such as pixels, tags, and web beacons.

These technologies may help us:

Keep products in your shopping cart
Remember certain preferences
Improve website functionality
Understand visitor behavior
Analyze website performance
Measure advertising results
Identify suspicious or fraudulent activity
Provide more relevant advertising and marketing

You can manage or disable cookies through your browser settings.

Please note that restricting certain cookies may affect some features or functionality of our website.

3. Analytics and Advertising

We may use third-party analytics, advertising, and technology services to better understand how visitors interact with our website and to evaluate the effectiveness of our marketing activities.

These services may process information such as:

Device and browser information
IP address
Website activity
Pages and products viewed
Advertising interactions
Conversion information
General geographic information
Advertising identifiers, where applicable

The information may be used to understand customer behavior, measure advertising performance, improve our marketing efforts, and provide more relevant advertisements.

Third-party providers may handle information according to their own privacy policies and applicable laws.

4. How We Use Information

Information collected through our website may be used for legitimate business and operational purposes, including:

Processing and fulfilling orders
Arranging product delivery
Processing payments
Sending order confirmations
Providing shipping updates
Responding to customer questions
Providing customer support
Managing customer accounts
Improving our products and website
Understanding website usage
Evaluating marketing and advertising performance
Detecting and preventing fraud
Protecting our website and customers
Maintaining business records
Complying with legal obligations

Where required by law, we will obtain appropriate consent before using personal information for certain purposes.

5. When We Share Information

We may provide information to carefully selected third parties when necessary to operate our business, fulfill orders, provide services, or meet legal obligations.

These parties may include:

Payment Services

Payment providers may process payment information to authorize and complete transactions and help prevent fraudulent activity.

Shipping and Fulfillment Partners

We may provide information such as your name, shipping address, phone number, and order details to carriers, fulfillment providers, or other delivery partners so your order can be delivered.

Technology and Service Providers

We may work with third-party providers that support website hosting, ecommerce services, customer support, security, analytics, communications, and other business operations.

Advertising and Analytics Providers

Certain information may be shared with or made available to advertising and analytics providers so they can help us understand website activity, measure campaigns, and improve marketing performance.

Legal Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws or regulations
Respond to lawful requests from authorities
Protect our rights or property
Investigate suspected fraud or abuse
Protect the safety of our customers, website, or business

We do not sell personal information simply for the purpose of providing it to unrelated third parties.

6. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time may depend on factors such as:

Whether you have an active customer relationship with us
The type of information involved
Whether the information is needed to complete an order
Customer service requirements
Fraud prevention and security needs
Accounting and tax obligations
Legal or regulatory requirements
The resolution of disputes

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

7. Protecting Your Information

We use reasonable administrative, technical, and organizational measures intended to safeguard personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights and Choices

Depending on where you live and the privacy laws that apply to you, you may have certain rights concerning your personal information.

These rights may include the ability to:

Request access to personal information we maintain about you
Ask us to correct inaccurate information
Request deletion of certain information
Ask how your information is collected or used
Opt out of certain promotional communications
Withdraw consent where processing is based on consent
Exercise other privacy rights available under applicable law

To submit a privacy-related request, please contact us using the information provided below.

For security purposes, we may need to verify your identity before completing certain requests.

9. Promotional Communications

If you choose to receive marketing communications from vlucom, we may send information about products, promotions, special offers, or other store updates.

You can stop receiving promotional emails at any time by selecting the unsubscribe option included in the email.

You may also contact our customer service team to request assistance with marketing preferences.

Please note that opting out of promotional communications does not prevent us from sending important transactional messages, such as:

Order confirmations
Shipping notifications
Delivery updates
Refund information
Customer service communications
Other messages necessary to complete or support your transaction

10. Children's Privacy

Our website is intended for a general audience and is not specifically designed for children.

We do not knowingly request or intentionally collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to remove that information from our records.

11. Third-Party Websites and Services

Our website may contain links, applications, payment options, or other integrations provided by third parties.

Third-party websites and services operate independently from vlucom and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, or content of third-party services.

We encourage you to review the applicable privacy policies before providing personal information to third-party websites or services.

12. International Processing

Some of the companies and service providers that support our website or business operations may process information in countries other than your country of residence.

As a result, your information may be transferred to or processed in other jurisdictions.

Where applicable, we take reasonable steps intended to ensure that personal information is handled in accordance with relevant privacy and data protection requirements.

13. Privacy Preference Signals

Certain browsers and devices may provide privacy preference settings or signals.

Because technology and legal requirements surrounding these signals may vary by jurisdiction, our response to particular browser-based privacy signals may depend on applicable law and technical requirements.

Where legally required, we will honor recognized privacy preference signals in accordance with applicable regulations.

14. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time.

Changes may be made when our business practices, website functionality, technology, service providers, or legal requirements change.

When we make material updates, we will update the "Last Updated" date shown at the beginning of this policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

vlucom

Email:service@vlucom.com

We will review privacy-related inquiries and respond within a reasonable period, subject to applicable laws and verification requirements.

vlucom

Everyday comfort for pets and the people who care for them.
Company Name: Shenzhen Heyidian Advertising Media Co., Ltd.

Address:Room 606, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen

Unified Social Credit Code: 91440300MAETN6G88W

Phone Number: 17727550406

Email:service@vlucom.com